Privacy Policy
This Privacy Policy explains how Joldesk handles personal information for clients and visitors of our Sydney workshop in line with the Australian Privacy Principles (APPs). It outlines what we collect, how we use and protect information, and how you can request access or updates.
Scope and collection
We collect details that help deliver automotive services and run our business. Typical examples include your name, contact information, vehicle identifiers, booking preferences, service history, and payment references. Information may be gathered when you call, email, visit our site, schedule an appointment, or speak with our team in person. We may also record technical data such as device type, browser, general location, and usage insights that support site performance and security.
Use and lawful basis
Personal information supports tasks such as estimating work, scheduling, communicating about progress, sourcing parts, and managing invoicing. It also helps us improve workshop processes, keep records consistent, and monitor quality. Where marketing updates are offered, messages are sent only when consent exists or where permitted by law; you can opt out using the instructions in each message.
Sharing
We may share limited information with suppliers, couriers, or specialist partners who assist with diagnostics, parts, programming, or repairs. These parties are engaged to support service delivery and are expected to handle information carefully and for allowed purposes only. If a legal request or regulatory requirement applies, we may disclose information to the relevant authority as required by Australian law.
Data storage and security
We apply procedural and technical measures intended to reduce risks such as unauthorized access, alteration, or accidental loss. Access is limited to personnel who require information for operational duties. While safeguards are designed to be robust, every digital system carries residual risk; we regularly review controls and refine processes to support resilience.
Retention
Records are kept for periods that align with business needs, legal obligations, and warranty considerations. When information is *** longer required, we aim to archive or delete it in a structured manner, subject to record-keeping requirements that may apply under Australian standards.
Access, correction, and choices
You may request access to personal information held by Joldesk or ask for corrections if details are inaccurate or incomplete. We will respond within a reasonable timeframe and outline steps for verification if needed. Marketing preferences can be updated at any time using the instructions in our communications or by contacting us directly.
International transfers
Our primary operations are in Australia. If a service provider or data host operates in another jurisdiction, we assess arrangements with care and use reasonable protections to support a level of security aligned with Australian expectations.
Cookies and analytics
Our website may use cookies and similar tools to support essential functions, remember preferences, and understand aggregated usage. You can manage preferences through browser settings or site controls where available. Disabling certain categories may affect features such as remembering bookings or maintaining session state.
Contact and complaints
For privacy questions or to lodge a concern, contact: Joldesk, 12 King Street, Sydney NSW 2000, Australia. Email: joldesk@hotmail.com. Phone: +61429758341. If you believe a matter remains unresolved, guidance about privacy rights and complaint pathways is available from the Office of the Australian Information Commissioner (OAIC).
Effective date: 10 July 2026. Updates may be published to reflect changes in services, technology, or regulatory guidance. We encourage you to review this page periodically to stay informed about our current practices.
