Legal information — Joldesk

This page sets out our Terms of Service, warranties, consumer rights under the Australian Consumer Law (ACL), complaints process, liability limits and governing law (NSW, Australia).

ABN: 89 123 456 789
Address: 12 King Street, Sydney NSW 2000, Australia
Phone: +61429758341
Email: joldesk@hotmail.com

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Terms of Service

These Terms (together with any Service Order, estimate or invoice) govern the supply of repair and maintenance services by Joldesk ("we", "us", "our") to you ("you", the customer).

Written estimates are provided where possible. Acceptance of an estimate forms the basis of the service contract. Additional work will be advised and authorised before proceeding where practicable.

Payment terms are on the invoice. Title to replaced parts remains with us until paid in full. We may retain a vehicle until invoices are settled, subject to applicable law.

Subject to the ACL, we limit liability to re-supply of services or refund. We are not liable for consequential losses except where required by law.

Australian Consumer Law (ACL) — Your rights

Under the ACL, consumers have guarantees when they acquire services from us, including that services will be provided with due care and skill and be reasonably fit for purpose.

If a service fails to meet a consumer guarantee, you may be entitled to a remedy (repair, re-supply or refund).
Non-excludable guarantees cannot be restricted by these Terms. Where statutory guarantees apply, our liability will be to the extent required by the ACL.

For more information visit the Australian Competition & Consumer Commission (ACCC) website or contact us using the details on this page.

Our customer care team is available to explain your ACL rights and service remedies.

Warranties, Parts & Labour

Joldesk provides warranties on parts and labour where specified on invoices. Standard warranty terms:

Labour warranty: 12 months or 20,000 km (whichever occurs first) unless otherwise stated.
Parts: subject to manufacturer terms; we will pass through any remaining manufacturer warranty.
Warranty claims require proof of purchase and return to our workshop for assessment.

Complaints, Dispute Resolution & Contact

We aim to resolve complaints quickly and fairly. Please contact us in writing or by phone. If we cannot resolve your concern, you may refer the matter to the NSW Civil and Administrative Tribunal or the ACCC for guidance.

Contact: Joldesk, 12 King Street, Sydney NSW 2000. Phone: +61429758341. Email: joldesk@hotmail.com

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External contacts & resources

Privacy, Cookies & Intellectual Property

Our handling of personal information is set out in our Privacy Policy. We use cookies to improve site experience; cookie preferences can be managed via the site banner.

All content on this site is owned by Joldesk unless otherwise stated. You may not reproduce our material without permission.

Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any dispute arising will be subject to the non-exclusive jurisdiction of NSW courts, except where ACL or other statutory rights apply.

Definitions

"Service" means repairs or maintenance provided by Joldesk. "ACL" means the Australian Consumer Law.

Joldesk

+61429758341 WhatsApp Viber joldesk@hotmail.com